Aflac – Protect Your Future With Reliable Insurance Solutions

The easiest way to submit a claim is to log in to your account. We’ll walk you through each step of the process including what documents are needed to support your claim, how to upload and attach them to your submission, and how to enroll in direct deposit for fast claim payments.

Don’t have an account? No problem. You can set it up quickly using your social security and mobile phone number, or your policy or certificate number. If you are unable to access your account online, you can still submit claims securely online using our Submit as a guest option.

We’ll ask you to provide general information such as the provider’s name and address, patient information, dates of service and diagnosis – and depending on the claim type, we may ask for additional supporting documents. We’ve created claims checklists to outline the common items needed. And, better news, when you log in to your account and submit your claim online, we’ll let you know what’s needed based on the information you’ve provided.

To enroll in direct deposit, register or log in to your account and go to the Billing page or access it from My Account. From there you’ll be able to enroll or change your direct deposit information at any time. We recommend setting up direct deposit now to ensure your claims get paid fast.

Please note, it can take up to two business days to complete your direct deposit enrollment. If you sign up for direct deposit on the same day your claim is submitted, your benefits may be paid by the original payment method.

You have the option to enroll select policies in our Aflac Always program to ensure your coverage remains in effect – at the same premium rate you enjoy with your employer, even if you change jobs, retire, or if your employer stops payroll deductions.

Signing up is easy. Log in to your account, go to the My Account page and click Aflac Always. From there, select the policies you want to protect, choose when and how to pay your premiums, provide your autopayment method of choice (i.e., bank account or credit card), and you’re done! We’ll notify you in advance if and when your payment status changes and autopayments will begin.